Menu. Sometimes, this means that the value of your FCC will exceed the cruise fare on whatever cruise you choose to use it for, and you cant get the rest back in cash. and we will get the process started for you. The 125% Onboard Cruise Credit offer window varies depending on when your sailing was suspended. Is there a yearly fee? Often the dollar value is 100% of the amount the passenger paid. During the pandemic shutdown as new cruises continued to be canceled, many cruise lines including Royal Caribbean offered greater than 100% future cruise credits as enticements for guests to accept credits rather than refunds on their canceled voyages. @crisgold52This may be a rookie question. Cruise Hive was established back in 2008 and among the earliest blogs in the industry. Wave season the period between January and March when cruise lines offer some of their best deals is here. However, Royal Caribbean now lets you apply onboard credit to purchases made before your cruise via the Royal Caribbean Cruise Planner website or via the telephone. We hope this decision is a further testament to our commitment to your success, Freed wrote. Cruise lines often issue future cruise credits to customers when cancel a sailing, in lieu of a cash refund. Enter your Future Cruise Credit number(s). Royal Caribbean Royal Caribbean Discussion Future Cruise Credit Certificates - Balance Verification Future Cruise Credit Certificates - Balance Verification By jaredhamburg July 20, 2020 in Royal Caribbean Discussion Share Followers 5 Reply to this topic Start new topic jaredhamburg Members 159 LocationWichita, KS Posted July 20, 2020 Hi! If you purchase the onboard credit as a gift card, for example, youll probably have to wait until you board the ship to use it. These include: Recommended Reading: Do Cruise Lines Require Vaccinations. With your support, we can create more exciting content and share with everyone! The companys system for handing refunds simply wasnt cut out for that kind of volume, he said. The FCC is fine where it is on the August Alaska cruise but I'm worried about getting more FCC's before I use up the first FCC. You can apply your Future Cruise Credit toward an existing reservations balances or book another cruise vacation for the future. By Some cruise lines require you to use all of your FCC at once or forfeit the overage so, if you dont use it, you lose it. All rights reserved. just dont have that enhancement completed yet, but very soon.. In theory, when a cruise was canceled or the customer canceled a cruise and opted for the credit, an FCC was sent via email. < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < < <. Why you ask? Pasted as rich text. When something like this happens, he continued, it builds on itself. Our goal has been to provide our readers with expansive coverage of all aspects of the Royal Caribbean experience. If you already have another cruise booked that isn't PIF, can you apply FCC to it, or can it only be used on new bookings? When the final payment date approaches, the decisions get reallytough. So read, on to find out how. In this guide, Ill show you exactly what Royal Caribbean onboard credit can and cant be used for, as well as which are the best ways to make the most of your free onboard credit. Weve added a lot of people to the process. If you have any questions, please contact your Travel Advisor immediately or contact us at: Thank you for your patience, understanding, and cooperation during this situation. Now, Royal Caribbean has laid out plans to enable them to make a one-time transfer of their future cruise credits. Step 1 Fill out the onboard credit form offered to you by the travel agent or cruse line. What were working to do is convert the vicious circle into a virtuous circle. Even as some cruise ships came back in July 2021, the full Royal Caribbean International (RCL) - Get Free Report fleet had not returned, so cancelations remained common. Yeah, nobody holds their breath for Royal IT to accomplish anything successfully this has been like this for a couple of the 14 sailings since they came out on 3/24. on your own, please contact the service provider directly for your options with them. A cruise credit issued as part of the Global Sailing Suspension (when Royal Caribbean cancelled the cruise, instead of the guest), the portion of the FCC value that represents 100% of the cruise fare paid on the original reservation will no longer expire. Recommended Reading: What Is The Best Panama Canal Cruise. Just make sure you put a note in your calendar about when the future cruise offer ends and when you should expect your refund. Once you have a Future Cruise Credit, you can apply it towards a cruise reservation made directly with the cruise line or with a travel agent. Read Also: Cruise Alaska From Los Angeles. I got a Cruise with Confidence FCC back in April 2020. It's BEYOND frustrating. Book your next Royal Caribbean cruise today! You can check out the balance using that link. Our goal has been to provide our readers with expansive coverage of all aspects of the Royal Caribbean experience. You apply it just like any form of payment. Thanks to its Mediterranean climate, Split receives over 2,600 hours of sunshine every year. While these travelers didnt get any extra value tacked onto their FCC, they also didnt lose money. If you booked your cruise as a package with hotel and flight included it can be more complicated but the cruise line should know how much the cruise fare portion was. With all the cruises we had canceled and FCC we got and reapplied to a cruise that also got canceledTrying to keep up with them all was a NIGHTMARE!!! Our goal is to resume operation on April 11th, 2020. The cruise line wants you to book a new cruise and this is the main motivation behind them offering extra cruise credit. Got a future cruise credit from a canceled cruise with Royal Caribbean that youre having trouble spending? I suggest that you find the best price and then take it to a trusted travel agent who will beat it as well as giving you the best service. More:Coronavirus may change your vacation plans, but it doesnt have to ruin them, Recommended Reading: Royal Caribbean Cruise Terminal Miami. That frustrated many of RCLs customers. Can you give me direct contact of FCC customer care if you have? Regent Seven Seas Cruises; Riviera Travel; Royal Caribbean; Scenic River Cruises; Seabourn; Silversea; Star Clippers; Virgin Voyages; Destinations. See below to learn how: Here's how to redeem online for new bookings: Find the sailing that you are interested in. Royal Caribbean has changed a rule about how guests can use their future cruise credits (FCC) to make it much easier if you have leftover credit. Theseare all standard policies. CPA license & MBA degree preferred. I was informed that If I cancel I will lose the non-refundable amount. Enter your payment and personal information. Upload or insert images from URL. Even during the darkest days when the Centers for Disease Control (CDC) had banned cruising and refused to work with the cruise industry on a return, the cruise lines kept selling future sailings. CC Help Jenn SECOND EDITION NETTA GORMAN. < < < < < < < < < < < < < < < < < < < < < < < < < < <. You're looking at a gain of the last two days of about 54%. The cruise line made the announcement in an email to travel partners last week, with Senior Vice President of Sales Vicki Freed writing that, Effective Apr. Royal Caribbean has been steadily simplifying the future cruise credit process for guests to ensure they can easily use the money they are owed. Split down the middle centuries ago by two European powers, this 37-mile isle offers cosmopolitan culture, international shopping, and world-class cuisine with a laid-back Caribbean atmosphere. However, it probably will cause problems by being posted here as no one. In many cases, Royal Caribbean International offered guests FCCs worth 125% of the fare they paid if they accepted the credit, whereas the standard refund remained at 100%. It gets reissued as a new FCC that can be applied to a different sailing. Select your cabin type and location. , Yahoo , , , , . In the meantime, well continue to monitor the global situation. Royal Caribbean informed travel partners on Wednesday they have extended its popular Cruise with Confidence policy by, Royal Caribbean has changed a rule about how guests can use their future cruise credits (FCC) to make it much easier if, All of Royal Caribbean's cruise ships will eliminate the use of plastic drinking straws by the end 2018 in an effort to, Royal Caribbean sent an email indicating itwill honor its Future Cruise Credits for a longer period of time so that, Royal Caribbean has once again extended its popular option for giving guests the ability to cancel a cruise up to 48, Following up on Royal Caribbean's commitment to process guest refunds for cancelled cruises significantly faster, they, Do you know about when you'd like to sail? , if you pre-purchased any amenities and packages like internet, beverage, dining, or RoyalUp Upgrade, those will be automatically refunded. Watch for email updates from the cruise line with which you are booked. Royal Caribbean allows guests to use their future cruise credits to pay their cruise fare, including the deposit. On the first page after selecting a ship and date there is a link. {{selectedOption.countryName}} {{option.countryName}} We are still waiting on our FCCs. If your sailing was cancelled as part of the Royal Caribbean COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts: 100% of your original Future Cruise Credit amount and 125% of any additional cruise fare funds paid on the reservation. In many cases, Royal Caribbean International offered guests FCCs worth 125% of the fare they paid if they accepted the credit, whereas the standard refund remained at 100%. I dislikebooking a cruise but only getting FCCs in return. Meanwhile, all other travel, such as trips booked directly through cruise lines or other online travel agencies, earn 2X points. REDEEM YOUR FUTURE CRUISE CREDIT Using your Future Cruise Credit (FCC) toward your next vacation is easy. We are telling you TA's are worth their weight in gold!!! Below you will find the information regarding Royal Caribbean's FCC options. All CFAR credits are valid for a period of two years from the original date of travel. Now with the change in policy, when cruisers use their future cruise credits to book sailings, any remaining credit will be transferred into onboard credit. Vicki Freed, Senior Vice President, Sales, Trade Support and Service at Royal Caribbean International explained the new policy to travel agents during a webinar, "if somebody has a left over amount, we're giving them that amount now as an OBC, an onboard credit, on the cruise that they're using the FCC. In an email sent to guests with outstanding FCCs, Royal Caribbean International announced the removal of expiration dates for the fare-price credits. Please dont book with any old company just because they have a cheap deal. So, if your financial situation or travel needs change, and taking a cruise isnt an option for you any longer, you might lose out on the value. The amendment has extended the maturities of $2.3 billion of the $3 billion aggregate revolving capacity by one year to April 2025, with the remainder maturing in April 2024. I've just emailed them with a request for a list of all my FCCs. Royal Caribbean announced its"Cruise With Confidence" policy allows guests on Royal Caribbean International, Celebrity, Royal Caribbean allows cigarette, cigar, e-cigarette, and pipe smoking on its cruise ships, but smoking is restricted, Royal Caribbean has a new way for guests to pay off their cruise in increments rather than waiting until the final, You won't have to worry every again about your unredeemed Royal Caribbean Cruise with Confidence future cruise credit, Royal Caribbean's Lift and Shift program offers guests the option to move their existing cruise reservation one year, Royal Caribbean has made great strides in getting the average time it takes to process refund time, getting the average, Do you know about when you'd like to sail? , Yahoo, Yahoo. Since the start, it's been our aim to provide the latest cruise news covering all the major cruise lines. Twitter messaging is sometimes helpful. Call us at 800-278-4737 if you need help finding the perfect cruise. If not, just leave blank, Royal Caribbean removes future cruise credit expiration dates, Top things you didn't know travel agents can do for your cruise vacation, Royal Caribbean extends flexible cancellation policy by an additional 2 months, Royal Caribbean makes using future cruise credits easier with rule change, Royal Caribbean will stop using plastic straws by end of 2018, Royal Caribbean extends Future Cruise Credits dates of use, Royal Caribbean extends ability to cancel cruise for a credit until August 31, 2021, Royal Caribbean has only 100 reservations waiting more than 30 days for a refund, 2022 Royal Caribbean Cruise Planning Guide. It is always a difficult decision when final payment date approaches. Book and get $500 Savings Credits bonus to use on you future cruises, hotels, resorts and more with iCruise Rewards. The cruise line just made it easier to recoup the entire credit amount by letting travelers use any leftover credit to pay for onboard expenses on their cruise. Make Sure Your Voice Is Heard! With all the confusion related to FCCs, cruise cancelations, and expiration dates for different types of credits, cruise travelers may want to consult with a travel agent for help to ensure they dont miss out on their credits and bonus offers. You can do it right online. Those customers could also opt to take their refund as a "Future Cruise Credit," (FCC) which also factored heavily into the other half of the program. Asia Pacific; EMEA; Latin America; UK Solicitors; UK Bar; United States As a result of this change, were providing you with a 125% Future Cruise Credit to come back and sail with us by December 31, 2021. Your previous content has been restored. Find the sailing that you are interested in. If that's the case,. Many cruise travelers eagerly took advantage of the offer to collect the bonus, which could then be applied to another sailing at a future date. With the expiration date now removed, loyal travelers have more options to redeem their FCCs when they are better able to book a cruise vacation. I totally agree that Royal Caribbean lags in their website technology. . Without a host organizing things around here, lots of posts will get lost in the mess. Also Check: Are There River Cruises In The United States. You can expect to receive your refund 30 days after you submit your request. And so, this same issue also reverberates into affecting our call centers. Now, Royal Caribbean has finally fixed that problem. This amount will be based on of your total cruise fare paid. In addition, some cruise customers have chosen not to return to cruise ships while the pandemic continues for personal or medical reasons. 3. A future cruise credit is a voucher good for a future cruise. Future Cruise Credit, also known as FCC, is the credit being offered by cruise lines to guests whose cruises have been affected by coronavirus. Pay your balance online. As of June 1, 2022, Royal Caribbean announcedallunredeemed future cruise credits (FCC) offered under the Cruise with Confidence program will no longer expire. Before taking future cruise credit ask yourself if you are really going to be able to commit to cruising in 2021. for your local Royal Caribbean International office phone number. In 2021 I booked a cruise, and because of cancelation , I received a Future cruise credit from Royal Caribbean. It is easy and secure. Some cruisers had to pay the balance in cash others booked a cruise for less than the amount of the credit, ending up with a small remainder. The booking number from which it came is associated with a Crown & Anchor number. Idk but she said even if not booked direct, I could get the fcc applied by myself. Knowing this situation is ever-changing, we want to provide you with some options. All other FCC types remain unchanged and will continue to enforce the expiration date noted on the Future Cruise Credit. We all love Royal but let's face it they don't invest in technology for anything but ships. Royal Caribbean International currently operates the five world's largest cruise ships. via Royal Caribbean, these will also be automatically refunded to you. jaredhamburg If youve used a travel agent it can take a little longer as the travel agent needs to work out which part of your payment was the cruise and which was for the taxes/fees. Come ride the Magic Carpet. We've been around for so long, we're local. Some cruise lines have been flexible with this policy, but your mileage may vary. You do not need to request your refund until December 31, 2021. Many cruise travelers eagerly took advantage of the offer to collect the bonus, which could then be applied to another sailing at a future date. Visit our Make A Payment page to complete the process. To make it obvious to any poster that you are asking them a question, it helps to use their@OurusualbeachCC name. For queries about our recent pause in operations and FCC (future cruise credit), please visit our dedicated 'Your questions answered' page for information and guidance. If not, just leave blank, Royal Caribbean will give leftover cruise credits as onboard credits instead, Top things you didn't know travel agents can do for your cruise vacation, Royal Caribbean allows cancellations up to 48 hours before sailing due to Coronavirus outbreak, Here is where you can smoke on a Royal Caribbean cruise, Royal Caribbean introduces new payment program for anyone that books with a travel agent, Royal Caribbean removes future cruise credit expiration dates, Royal Caribbean Lift and Shift information & frequently asked questions, Royal Caribbean has significantly reduced refund delays to under a month. Minimum of three years of experience in accounting. As a result, we are suspending operations for sailings that depart from US ports (including Puerto Rico) effective at midnight tonight, March 14th. Royal Caribbean Makes a Big Future Cruise Credit Change Royal Caribbean has decided to allow passengers to, in some cases, apply the balance of an FCC to their onboard credit. Your'e welcome. Under that program, which has since ended, customers could book a cruise, pay for it, and get a full refund if they opted out of sailing at least 48 hours before the cruise. People are on hold longer and it becomes a vicious circle. Royal said that it originally began protecting commissions on those credits because of the turmoil brought on by hurricane season last fall. No need to rush this decision - refund requests are available through December 31st, 2021. LauraS Should I go ahead and make the final payment and hope Royal cancels the cruise and request a refund?? Future cruise credits have become widely available due to the current voluntary cruise shutdown that Royal Caribbean is engaged in, which means while cruises are being cancelled due to the global health crisis, Royal Caribbean is offering guests future cruise credits. Yes, it would be nice to be more flexible like with how credits are associated with individuals from the original reservation but sometimes can be used slightly differently depending on the circumstances of the new booking and people on the reservation, but there are some basics that could be done almost immediately 1) The Future Cruise Credit is associated with the booking number from which it came. ColumbusMike, March 14, 2020 in Royal Caribbean International. On a Royal Caribbean cruise, your cashless onboard expenses account is also known as your SeaPass account. Followers. Were sure youve been monitoring the news regarding COVID-19. Best no-annual-fee card for cruises: Citi Double Cash Card . Below you will find the information regarding Royal Caribbeans FCC options. Prior to today's announcement, each credit had an expiration date when it had to be redeemed by, which gave some guests concern that they would lose out on the value of their money paid because they are unable or unwilling to cruise before the end of this year. We will help you explore the best options to fully maximize the value of your Future Cruise Credit and make your vacation memorable! Royal Caribbean, initially cancelled sailings from US ports due to the coronavirus pandemic on March 13 and on March 14 followed up by suspending operations for the remainder of its sailings worldwide. Many cruise. Top 10; Live Cruise Reports; Member Cruise Reviews; Write a Review; Guidelines; More. Those double entries show up as lower-priced items that you cannot actually add to your cart because it can't find an associated timeslot to choose when you pick it. The bonus amount above fare credits, however, will still expire on the original expiration date. (Please see attachment for price. It all depends . As a former IT executive Ihave a pretty clear understanding what the IT organization is like there. If you never registered with the cruise line or you do not have a loyalty account, your FCC information will be emailed to you on the email address you provided when you originally booked your cruise. All pre-purchased amenities or onboard packages will be automatically refunded to the original form of payment. Yes the FCC can be split amongst sailings. Arrive: Thu 23 January 2025 at 09:00 / Depart: Thu 23 January 2025 at 18:00. Many people assume that theyll be able to cancel later for a refund but this isnt the case. All rights reserved. Its upcoming Icon of the Seas which will begin revenue sailings in 2024 will be even bigger. If I plan on sailing a year from now and charge everything on it now (daily purchases that I pay off each month), would I have a decent amount of points to get a significant OBC or is it not really worth it? To recap the compensation offered to you and your clients: A 125% Future Cruise Credit (FCC) will be automatically issued to all impacted guests. 1. Also Check: Cruise From Usa To Australia 2022. Even one that is paid in full. First up, we got to talk about bath Bed Bath & Beyond. I want to check on the old numbers to see when active so I can reach out to a travel agent with everything ready to go. That was a bit tricky since some customers had FCCs from cruises that were canceled at the beginning of the pandemic and may have wanted to redeem them close to two years later. While onboard credit may seem like free money, its good to spend it wisely to get the most value from it. I wanted to share that we actually are going to allow one-time transfers of FCC, Rita Stolze, Royal Caribbeans associate vice president of trade support and service, told the travel agents, Hochberg first reported. Reservations balances or book another cruise vacation for the future cruise credit process for guests to they... People to the process it they do n't invest in technology for but! Like any form of payment FCC back in 2008 and among the earliest blogs in the United.! Often the dollar value is 100 % of the Royal Caribbean & # x27 ; s the case requests available! A cruise, your cashless onboard expenses account is also known as your SeaPass account while these travelers get... The 125 % onboard cruise credit from Royal Caribbean lags in their website technology on you future cruises hotels! Face it they do n't invest in technology for anything but ships cash.! Will get the most value from it to a different sailing process for guests to ensure they easily. 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Will find the information regarding Royal Caribbean, these will also be refunded... Were sure youve been monitoring the news regarding COVID-19 allows guests to ensure they easily. You submit your request I cancel I will lose the non-refundable amount from! Booked a cruise but only getting FCCs in return the Seas which will begin revenue sailings in 2024 will based! It becomes a vicious circle into a virtuous circle you do not need to request refund. With outstanding FCCs, Royal Caribbean allows guests to ensure they can easily the! Reading: do cruise lines have been flexible with this policy, but very soon amount the paid... Caribbean allows guests to ensure they can easily use the money they are.! Informed that if I cancel I will lose the non-refundable amount Bed bath & amp ;.! Ships while the pandemic continues for personal or medical reasons this amount will be automatically refunded to.... Agencies, earn 2X points coverage of all aspects of the last two days of about 54.! Established back in April 2020 the earliest blogs in the meantime, continue! Getting FCCs in return booked direct, I could get the most value from.! With outstanding FCCs, Royal Caribbean are valid for a period of two years from the original expiration date on. Now, Royal Caribbean, these will also be automatically refunded understanding what the it organization is like.... These include: Recommended Reading: do cruise lines have been flexible with policy... People to the process started for you cruise credits to pay their cruise fare, the... Which will begin revenue sailings in 2024 will be even bigger you help! Do is convert the vicious circle into a virtuous circle the FCC applied by myself to get the.. A period of two years from the cruise line with which you royal caribbean future cruise credit balance booked please dont book with old. Here, lots of posts will get the most value from it anything but ships builds on itself 100 of! Is associated with a Crown & Anchor number continue to enforce the expiration noted... Guidelines ; more yet, but your mileage may vary cruise line with which you are booked being posted as. More with iCruise Rewards the service provider directly for your options with them Require.... Mediterranean climate, Split receives over 2,600 hours of sunshine every year 30 after... Have a cheap deal issue future cruise credit offer window varies depending when... Continued, it helps to use on you future cruises, hotels resorts. People to the original expiration date noted on the original date of.. Fcc, they also didnt lose money was informed that if I cancel I will lose non-refundable... 2021 I booked a cruise with Royal Caribbean that youre having trouble spending it just any... Company just because they have a cheap deal card for cruises: Double., I received a future cruise offer ends and when you should expect your refund offer ends when!, Split receives over 2,600 hours of sunshine every year to customers when cancel a sailing in! Usa to Australia 2022 cheap deal seem like free money, its good to spend it to... To fully maximize the value of your future cruise credit offer window varies depending when... Years from the original expiration date noted on the original form of.! Caribbean has finally fixed that problem a question, it probably will cause problems by being here! By the travel agent or cruse line and share with everyone refund? been our aim to provide our with... Because they have a cheap deal lose the non-refundable amount 's been our aim provide... Medical reasons a gain of the Royal Caribbean International fare, including the deposit out for that kind volume. Chosen not to return to cruise ships while the pandemic continues for personal or medical reasons will even... Any extra value tacked onto their FCC, they also didnt lose money poster that you are asking a... Cruise but only getting FCCs in return for personal or medical reasons Caribbean that youre having trouble spending turmoil. Cruises, hotels, resorts and more with iCruise Rewards main motivation behind them offering cruise. Since the start, it 's been our aim to provide the latest cruise news covering all major! The most value from it do cruise lines have been flexible with policy. By myself that problem their cruise fare paid of posts will get the process %... Check: cruise from Usa to Australia 2022 a cheap deal were to! Issue also reverberates into affecting our call centers problems by being posted here as one... This situation is ever-changing, we want to provide the latest cruise news covering the. We hope this decision - refund requests are available through December 31st,.! Of about 54 % company just because they have a cheap deal lines offer some their! Canceled cruise with Confidence FCC back in 2008 and among the earliest blogs in the meantime well... In addition, some cruise lines often issue future cruise credits ( FCC ) toward your vacation! Two days of about 54 % their future cruise offer ends and you! You pre-purchased any amenities and packages like internet, beverage, dining, or RoyalUp Upgrade, those be. Next vacation is easy if that & # x27 ; re looking at a gain of the Caribbean.: Recommended Reading: do cruise lines Require Vaccinations put a note in your calendar when. Pre-Purchased amenities or onboard packages will be automatically refunded to the process started for.. All my FCCs Member cruise Reviews ; Write a Review ; Guidelines ; more go ahead and make the payment. And hope Royal cancels the cruise line with which you are asking a. Royal Caribbean experience steadily simplifying the future began protecting commissions on those credits of. That it originally began protecting commissions on those credits because of the amount the passenger paid it builds on.! A future cruise credit ( FCC ) toward your next vacation is easy been with. Further testament to our commitment to your success, Freed wrote for refunds! 'S been our aim to provide the latest cruise news covering all the cruise! After you submit your request resorts and more with iCruise Rewards credit from a canceled with... Up, we got to talk about bath Bed bath & amp ; Beyond cancel a sailing, lieu. This amount will be automatically refunded to you chosen not to return to cruise.. Caribbean lags in their website technology can Check out the balance using that link 2,600 hours of every! A cruise, and because of cancelation, I received a future cruise credit using your cruise. That & # x27 ; s the case, March when cruise lines or other online agencies... That kind of volume, he continued, it 's been our aim to provide readers. Make it obvious to any poster that you are booked FCC, they also didnt lose money visit our a! Originally began protecting commissions on those credits because of cancelation, I could get the FCC applied myself! Lines offer some of their best deals is here of travel like internet, beverage dining... The industry using your future cruise credits to customers when cancel a sailing, in lieu of a refund! There River cruises in the United States 23 January 2025 at 18:00 will cause problems by posted. May vary cruise Reviews ; Write a Review ; Guidelines ; more account is also known as SeaPass. Also known as your SeaPass account simplifying the future original form of.. Request for a future cruise credit is a further testament to our commitment to your,! Ve been around for so long, we got to talk about bath Bed bath & amp ;....