Pay your Gexa Energy bill. Visit your local Money Services location and our staff will process your bill payment. It has now been over 48 business hours and no contact. Consumption 12/22/22-1/3/23: 1175 kWh broken down as 783 kWh @0.131 (within contract) and 392 kWh @0.229 (rollover) Gexa Energy provides small and large businesses with strategies and plans to reduce costs while maintaining service reliability. Plus, get a $100 VisaReward Card! Money Services Express is the easy and simple way to start bill payments at home or on the go. Gexa Energy meets all of those expectations, which is why were happy to include them in our marketplace. /PageLayout /SinglePage If you or someone you know needs bill payment assistance, support is available by calling 2-1-1 or visiting 211texas.org and searching for Electricity Bill Assistance to find programs in your area. This review was chosen algorithmically as the most valued customer feedback. That would be enough profit for them. BBB Business Profiles are subject to change at any time. Exclusive Texas electricity plans up to 42% off other big brand electric companies. On September 15, you again spoke with a supervisor who submitted another billing dispute due to the delay in response from Oncor and offered a $125 account credit due to the delay. Very deceptive marketing practice. QUESTION ABOUT YOUR BILL? Gexa Energy is one of the leading energy providers in Texas, especially for customers looking for green energy plans. Electric Bill from Gexa over charged for service. COUPON. Kramer Allrad Dealer, Your email address will not be published. 10/4/2021 1075 $80.17 $65.50 $14.67 If you use between 2,000 and 2,500 kWh, you are eligible for a $100 usage credit. Gexas customer Service is awful! "}},{"@type":"Question","name":"Will Gexa Energy charge me a cancellation fee? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The agent advised that a payment would be required in order to send a reconnection order and waived the late fees on your account as a courtesy due to the improper call handling. Make Gexa Energy bill payments in one of our many locations across Texas. Thank you for contacting Gexa Energy with your concerns. Texas energy code for exclusive "GREEN" rates up to 45% off other big brands. Will Gexa Energy charge me a cancellation fee? . Gexa Energy. Gexa residential customers who have been added to the states unemployment and low income list as a result of COVID-19 and cannot pay their electricity bill may be eligible for up to 6 months of disconnection protection through the COVID-19 Electricity Relief Program. They tell me my account was closed. Gexa Energy cancelled my original energy plan agreement on 7/17/22 after I informed my landlord I was going to vacate on 7/31/22. This is fraud. If you move outside of the Gexa service area, call Gexa at 866-961-9399 to disconnect. "}},{"@type":"Question","name":"How can I pay my Gexa Energy bill? Budget Billing is a great way to stabilize the seasonal fluctuations in your electricity bill. please! Well ask a few questions to find more savings. Your power should not be interrupted during the switch. 6/5/2021 65 $10.32 Further review of your account indicates the following: On June 10, 2022 Gexa Energy issued an invoice of $135.64 for a usage of 945 kWh for the usage period of 5/4/2022 to 6/5/2022. I say no way the provider changed the meter out with a smart meter but it did not start out with the old number nor did it start out with zero's or blank to make sur ether was no usage. They deceived their rates when I signed up it changed 2 times 2bd 2b 669.00 dollars there is no way I am using 3665 kwh a month they lie cheat and abuse I am a single mother they are using us to use the government I have emailed them and made serval complaints they had someone come out and check it out all they did was turn the electric on and off from Share your photos and videos with others to prove the truth of your words. Gexa Energy offers 100% green energy plans to residential and business customers. To report a power outage or an electrical emergency, please contact your local Transmission and Distribution Utility (TDU) company. The attached bill was a resubmission for billing dates 3/11/22-7/11/22 by ****, however Gexa added this balance to my account, rather than replacing the invoices for the billing period. I call then after the 30 days 10/17/22 because no one has called me. (Hint: Our call center agents can give only three days for a payment extension.) Read about how we make money to learn more. Our records indicate you contacted Gexa Energy because your account was granted a payment arrangement, and the agent informed you that unfortunately the previous agent had placed an invalid payment arrangement on your account. Grey Daze Songs, Whenever in doubt, call our call center or view payment status directly through your online account. You were instead offered a payment arrangement which you accepted; however, your service was disconnected during the time of the arrangement. Online Special - Discounted Gexa Energy Rates, Up to 37% Off Other Big Brands. For example, essential cookies let you securely sign in and browse our site. We use marketing cookies to deliver ads we think you'll like. Save my name and email in this browser for the next time I comment. Frontier distinguishes themselves by supplying their customers with good value and with highly personalized service using their proprietary industry-leading technology. This section always appears at the bottom of the first page. You were advised by another representative that your account did not qualify for the arrangement and you were required to pay the amount due. Linda Lovelace On Phil Donahue, The way in which Gexa advertises their plan is at best misleading, at worst it is a scam plan. This invoice included your 6/27 payment of $135.64 as an . Total $97.86 Gexa claims they have submitted two billing disputes, between 7/16/22, and 8/21/22 (estimated dates), however I have contacted **** directly, and have been informed that there are no billing disputes for my account, for any time period. Bring your utility bill stub, account number and enough funds to cover the bill payment and fee to complete your utility payment. Required fields are marked *, 2018 FUJITEC CO., LTD. To further clarify, your usage readings in the months leading up were underbilled based off of the readings provided by Oncor and thus your usage trued-up in July to bill the underreported usage. what a state scam, Desired outcome: What a mess. Residential deposits can be refunded after a customer pays their monthly Gexa Energy bill on-time for 12 consecutive months. NOTE: If any one-time charges or credits from Gexa Energy apply to this statement, they will appear as single line items below the Base Charge or Monthly Service Fee line (such as Late Payment Penalty or Deferred Payment Plan). Give your provider advance notice, and theyll take care of all the logistics on their end. Apparently, my rate is based on my staying within 2000 kWh, which provides a magic $100 discount that then gives me the rate I'm supposed to get? Gexa Energy is committed to improving the customer experience. this was done on 5-10-22 it's probably to late to get this right reading, Electricity jumped from 800 kwh t0 2400 kwh in 2 months, Rate charged not same as rate advertised; fixed rate isn't fixed; contract time period changed. Gexa has been in business for 18 years, earning them a five on the Choose Energy scorecard. Gexa Saver Value 12: Bill credits for this 12-month, fixed-rate plan start at $35 a month when your usage is between 500 and 999 kWh and increase to $50 a month when you use between 1,000 and 1,500 kWh. Gexa Energy purchases renewable energy credits (RECs) from renewable generation resources throughout North America to match 100% of the energy sold under your electric plan. Avail daily usage data--will show consumption was over 1000kWh by 12/30. We sincerely apologize for any inconvenience this issue may have caused you. No one in the leasing office nor myself had contacted Gexa to discontinue the power. A supervisor callback request has been escalated for your account to discuss the options of a meter test for your account. Gexa Energys Eco Saver Plus 12 is currently their lowest rate. *********** ** ***** Texas electricity code for up to 45% off other big brands PLUS $75 GEXA bill credit with Happiness Guarantee. The utility is also responsible for restoring power during an outage. You must be calling some where over seas and nobody talks any English. stream ), Amount Due Total amount due to Gexa Energy; derived from adding the Balance Forward to the Total Current Charges, taxes, and fees. I work overnight and sleep during the day Update: Aquarius Date Ideas, You can lower your electricity bill in several ways, including reducing your energy usage and switching to energy-efficient appliances. Just Another Country Song, I asked if there was anything they (Gexa) could do to help since it was their rep who lied to our face about the course of action. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We help our commercial customers overcome any energy challenge and achieve sustainability through innovative solutions. Beginning in early 2022, a pattern of complaints/reviews was noted for Gexa Energy, LP. The Gexa Energy agent opened a Billing Dispute for your account and advised of a 21-day turnaround time for a response from Oncor. We thank you for providing us with an opportunity to address your complaint. Attachments show a page from the app with 11.9 as the rate but the bill shows they are charging 16.8. And she claims that I can't get that plan back;but kept offering 3 yr.contract for cheaper rate.i d disputed bout needing some of money back!to which she claimed that she can give 75.00 as a courtesy credit and she can also usage credit too.only if i again,take the 3 yr contract!!! Here are some of the Gexa Energy plans currently available in the Choose Energy marketplace: Gexa Energy serves the deregulated areas in the state of Texas. Ff14 E8s Guide, If you do not have an online MyGexa account,sign up now! They gave me the run-around and I contacted the state agency regarding this and also got the run-around. President Substitute Wife Chapter 164, Thank you for contacting Gexa Energy with your concerns. Visit your local Money Services location with enough funds to cover all bills, including any fees. Plus, get a $100 Visa Reward Card! Yung Berg Age, Some of the utilities they work with include: Gexa Energy offers plans with different rates. Gexa Energy customers use an online account called MyGexa to pay bills. Claim it and get a lot of features. Your account was automatically reinstated on the same plan. Special Texas electricity rates with promo code up to 45% off other big brands. You will not be able to cancel a scheduled Auto Pay withdrawal on your bill due date. Reducing your electricity usage can be easier than you think. 42% OFF. This invoice qualified for the $50 Usage Credit in your contract. I always pay when its due but I got a second bill that was due on 09/29/2022 I couldnt afford this EARLY extra bill so I paid it on 10/3/2022 with a late fee that was way too high. 201 total complaints in the last 3 years. Save on your electric vehicle charging every night, all year long!*. I called Gexa to submit a dispute & get the correct usage billed. Depending on the results of the credit inquiry, a deposit may be required to begin electricity service. We call the company and get the absolute run around and are basically told to shut up and pay. You can unenroll in Auto Pay by logging in to your account portal and clicking the UN-ENROLL AND STOP AUTO BILL PAY button, located in the Payment Options section of the Payment Center. The utility is also responsible for restoring power during an outage. We thank you for providing us with an opportunity to address your complaint. GET STARTED! On July 7, Gexa reversed the June 10th invoice in order to issue a corrected invoice based on usage readings provided by Oncor. Budget Billing is designed to make your bill more predictable, so you can more easily budget for your energy costs year round. Account number ********, This is not a solution. Also if I'm on a fixed rate plan, why does my rate change from month to month? Desired outcome: This invoice included your 6/27 payment of $135.64 as an overpayment credit since the previous invoice had been reversed and was applied to this invoice. On March 2, 2022 our records indicate you contacted Gexa Energy to investigate if your recent invoice was correct because it reflected higher usage. Please note that most of the itemized charges listed on MyGexa are taxable and included in the sales tax calculations but a few are not, including the System Benefit Fund and Nuclear Decommission fees, along with all Transition Charges.). And they still havent dealt with the AEP issue. By accepting electric service from Gexa Energy you agree to be bound by this Agreement. Weve broken down our scoring model into three main categories: Using these criteria, Choose Energy assigns impartial reviews to top electricity providers in Texas. For my bill to be correct. Whether youre looking for a fixed rate that wont rise for the length of your term or a variable-rate plan with a looser contract, Gexa Energy has various options. They told me no, and to make the payment or my electricity would stay off. I would like a formal billing dispute to be filed with ****, and to have the invoices replaced with the current invoice for the billing dates shown, from 3/11/22-7/11/22. To charge my first 1,000 kwh with the 10.9 rate, and then anything higher could be the 16.62 rate. Daybreakers 2 2019, I looking into canceling my plan early and switch. Rebill this usage correctly. Gexa offers a 60-day satisfaction guarantee. My first bill was double what was expected. Manage your utility bills easily and securely with Gexa Energy at your local Money Services location. A deposit may be waived if: 1) You provide an acceptable Utility Credit History (Credit Reference) Letter, 2) You are 65 years of age or older and you are not currently delinquent in payment of any electric service account, 3) You provide acceptable evidence you are a Victim of Family Violence. You have submitted a dispute and were advised to allow 21 days for completion; however, your bill has not been corrected. I signed up in May. Tim Cook House, How do I update my Auto Pay payment method? Non-Current Charges sections appear much like the Current Charges sections described above, and their Total Charges are included as line items in the calculation to determine the Amount Due on the statement. Apparently, the plan was supposed to be described to us as "at the end of the contract, all outstanding costs are owed". But they will not make any adjustments to the previous large bill despite it being their misrepresentation that caused the excessive bill, UNLESS I stay in the contract. They do NOT bring affordable electricity plans Desired outcome: Copyright 2023 Gexa Energy, LP All rights reserved. This comment was posted by a verified customer. BBB Business Profiles generally cover a three-year reporting period.