If the user moves the messages back into the Outlook Inbox folder or into an Outlook Step 4 Repeat Step 2 and Step 3 until the test succeeds. 4. Among the problems that the Task Execution Results page may list are the following browser errors: 401 error: Possible causes include an incorrect password for the unified messaging services account, an incorrect username, or an invalid format for the username. 7. Step 1 In Cisco Unity Connection Administration, expand Users, then select Users. Unity Connection synchronizes voice messages in the following Outlook folders with the Unity Connection Inbox folder for the user, so the messages are still visible in the Unity Connection Inbox folder: Beginning with Cisco Unity Connection 9.0 and later, Unity Connection synchronizes voice messages in the Sent Items Outlook folder with the Unity Connection Sent Items folder for the user, so the messages are still visible in the Unity Connection Sent Items folder. b. The SMTP proxy address of a user (Exchange 2003 only) In Cisco Unified Operating System Administration, on the Services > Ping Configuration page, confirm that Unity Connection can ping the IP address or hostname of the Exchange server. Step 4 On the Edit Unified Messaging Account page, check the Access Exchange Email by Using Text to Speech (TTS) check box and select Save. To Test the Unified Messaging Account for Users to Access Email in an External Message Store. Step 1 In Cisco Unity Connection Administration, expand Users and select Users. In Cisco Unity Connection Administration, browse to the Unified Messaging > Unified Messaging Services page, and select the unified messaging service associated with the unified messaging account that you are testing. Templates and select Confirm that the Allow Access to Exchange Email by Using Text to Speech (TTS) check box is checked. If no error message is returned, the Exchange server was able to connect to the Unity Connection server. 7. Do the following procedure. voicemail remains on the Unity Connection server. To Configure the Unity Connection Service Account (Cisco Unified MeetingPlace Only). sent from Cisco ViewMail for Microsoft Outlook are also synchronized to Exchange/ Office 365 mailbox for the recipient. Message routing is handled by Gmail server, not by Unity Connection, so the message is never sent to the Unity users to do the following tasks over phone: Hear a list of upcoming meetings (Outlook meetings only). To Test the Unified Messaging Service to Access to Email in an External Message Store. Step 2 On the Unified Messaging Services Configuration page, in the Calendars: Normal Calendar Caching Poll Interval (In Minutes) field, enter the length of time that Unity Connection waits between polling cycles when it caches upcoming Outlook calendar data for users who are configured for a calendar integration. c. Confirm that the SSL certificates have not expired. Routing of the SpeechView messages to Cisco Unity Connection server. Administrator should add SMTP proxy addresses for Unified Messaging users in Unity Connection by following below steps: Login CiscoUnity Connection Administration. Users cannot listen to secure voicemails. All rights reserved. 6. If you configured the unified messaging service to search for Exchange servers, confirm that the DNS server that Unity Connection is using is configured with appropriate records for auto-discovery. This option, however, does not allow the synchronization of transcribed secure messages on the mail servers Connection voicemails that have been synchronized into Exchange, the NDR is a Read/heard receipts: When sending a voicemail, a Compose a voicemail while forwarding a received message. Step 4 In the Type of User field, select System Administrator. If the unified messaging service is configured for SSL and the Validate Certificates for Exchange Servers check box is checked, determine whether certificate validation is causing the problem. If single inbox is not working for all of the Unity Connection users whose mailboxes are homed on the same Exchange server, confirm that the required services are running on the Exchange servers: If the mailboxes are all homed on an Exchange 2013, Exchange 2010,Cisco Unity Connection or Exchange 2007 server, confirm that the EWS service is running on that Exchange server. In our network we have several access points of Brand Ubiquity. e. In Unity Connection Administration, on the System Settings > Unified Messaging Services > Edit Unified Messaging Services page, check the Validate Server Certificate check box and select Save. For information on configuring SpeechView transcription service, see the SpeechView chapter of the System Administration Guide for CiscoUnity Connection, Release 14, available at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/administration/guide/b_14cucsag.html. If the PCA password has been changed but ViewMail has not been updated, users typically see a message indicating that the invalid credentials were entered for the account when they try to use ViewMail features. In Unity Connection Administration, on the Unified Messaging > Unified Messaging Services > Edit Unified Messaging Service page, confirm that the Enabled check box is checked. Do the tasks in the order presented until the problem is resolved. In Cisco Unity Connection Administration, expand Class of Service and select Class of Service. The comprehensive guide to Cisco Unity Connection voice messaging system design, implementation, and troubleshooting David Schulz Cisco Unity Connection presents all the concepts and techniques you need to successfully plan, design, implement, and maintain Cisco Unity Connection voice messaging systems. > Advanced, select Messaging. If messages are being relayed but not as you expect, settings are probably combining in ways you had not anticipated. Step 2 Select User Configuration > User Profiles. The Failure or Response Time-out text is the part of transcript file Trancription.txt attached in the voicemail. For more information on On the Help menu, select Cisco ViewMail for Outlook > Email Log Files. voicemail is moved to the Deleted Items folder in Unity Connection. When sender sends voicemail to a user through Web Inbox or touchtone conversation user interface and the user views voicemail replicated from Unity Connection to Exchange/ Office 365 only on an hourly basis.When a user sends a voicemail from Unity features (including single inbox) for all users that are associated with the service. Continue with Task 6.c. NDR when a message is not delivered: In Unity ConnectionAdministration, either expand You can create only one unified messaging account for each user only a decoy message that briefly explains secure messages; only a copy of the On the Edit User Basics page or the Edit User Template Basics For more information, see the IP Communications Required by Cisco Unity Connection 10.x chapter in the Security Guide for Cisco Unity Connection Release 10.x at http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/security/guide/10xcucsecx/10xcucsec010.html. 2. The status icon on the page indicates the state of the Cisco Unity Connection configuration. The . single inbox feature is enabled on Unity Connection, voice mails are first delivered to the user mailbox in Unity Connection message using ViewMail for Outlook, ViewMail retrieves the message from the Do the tasks in the order presented until the problem is resolved. On the Edit User Basics page or the Edit User Template Basics Similarly, if the calendar-enabled unified messaging account connects to a Cisco Unified MeetingPlace server, the user has access to events only from the Cisco Unified MeetingPlace calendar. Outlook. Step 3 On the Unified Messaging Accounts page, select the name of the unified messaging service that connects to the external message store. Text-to-Speech, Configuring Calendar and Contact Integration, CiscoUnity Connection Phone Menus and Voice Commands, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/phone/b_14cucugphone.html, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/pctr/b_14cucugpctr.html, https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/14/user/guide/assistant/b_14cucugasst.html. If a user has more than one unified messaging account for which the MeetingPlace Scheduling and Joining check box is checked, the unified messaging account for which the Primary Meeting Service check box is checked determines which Cisco Unified MeetingPlace server is used to schedule reservationless meetings. b. Unity Connection supports contact Note By default, the Hold till transcription received option is disabled for Exchange/Office 365. such as caller name, caller ID (if available), and the time that the message For more information, see the Exchange 2010 Mailbox Can Be Deleted for the Unified Messaging Services Account section in the New and Changed Requirements and SupportRelease 10.0(1) section of Release Notes for Cisco Unity Connection Release 10.0(1) at http://www.cisco.com/en/US/docs/voice_ip_comm/connection/10x/release/notes/1001cucrn.html. mailbox of the sender. to a class of service for which the Allow Transcriptions of Secure Messages option are enabled. and associate it with a unified messaging service. If the users Exchange mailbox was not moved, skip to Task 8. Connection to Exchange/ Office 365 or vice versa, the voicemail in the Unity Connection Sent Items folder remains unread and When single inbox is not working for any of the users on a Unity Connection server (for example, Unity Connection voice messages are not synchronized into Office 365, and messages sent from ViewMail for Outlook are not delivered), do the following tasks. If you chose to search for Exchange servers, verify that you can ping the domain, and that the protocol (LDAP or LDAPS) is correct. f. Confirm that Exchange authentication and SSL settings are the same on all Exchange servers, and confirm that Unity Connection settings match the Exchange settings. are notified when a message arrives and the transcription soon follows. User Templates. If the Exchange server is slow enough to respond to calendar information requests that Unity Connection times out, in Unity Connection Administration, on the System Settings > Advanced > Unified Messaging Services page, set the TTS and Calendars: Time to Wait for a Response (In Seconds) field to a value greater than 4. Learn more about how Cisco is using Inclusive Language. Step 3 In the Calendars: Short Calendar Caching Poll Interval (In Minutes) field, enter the length of time that Unity Connection waits between polling cycles when it caches upcoming Outlook calendar data for calendar users who must have their calendar caches updated more frequently. This button is available on the following pages in Cisco Unity Connection Administration: For information on using traces to troubleshoot problems with the Test button, see the Using Cisco Unity Connection Serviceability Traces to Troubleshoot Problems section. Bryce Outlines the Harvard Mark I (Read more HERE.) 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