outlook 365 stuck on retrieving mailbox settings

- For Outlook 2013, is 15.0 Connect to Azure Active Directory PowerShell and verify the Online Account Status: Open the Microsoft Online Services Module (shortcut from the desktop). Just select it and press Delete. If user doesn't have a valid license. Solution: This is caused by some bug (or leftover debug code) thatforces Outlook to try a little too hard to obtain a response from the Autodiscover directory on your root domain. Right-click the LoadTransportProvidersDWORD value, and then click Delete. If the issue doesn't arise with the new profile, you can remove the old profile and keep using the new one for your email communications. For steps to verify your email account settings, see Update AOL email settings below. Run Get-Mailbox -Softdeletedmailbox user@contoso.com |Select-Object ExternalDirectoryObjectID. Use the profile for a week to ensure the problem is resolved. Contact Microsoft Support to get assistance with your issue. Click on the link to download the .exe file. If theres an issue with your network connection, it can cause connectivity issues with Outlook and this can lead to issues like Outlook getting stuck at the loading profile screen. no issue creating accounts and linked mailboxes. Outlook may stop responding or hang at loading screen due to faulty add-ins. Please exit Outlook, press Win key + R to open the Run command, type outlook.exe /safe and then press Enter. When an Active Directory User object is deleted from on-premises, the deletion will be synchronized to Azure Active Directory. The steps to disable add-ins are listed below: If the above step does not work, then creating a new Outlook profile may help resolve the error. If not, go to step 5. Select COM Add-ins from the Manage dropdown menu and click Go. Users without cached exchange mode to do not get the dialog. This is the expected behavior of the Exchange Online Services. In theOptionsdialog box, select theMail Setuptab. Manage your Dell EMC sites, products, and product-level contacts using Company Administration. Solution: As a result, Outlook may fail to update the Inbox or Outbox email folder. The original mailbox is not recoverable. Would you mind mentioning the addin in question here? This may take a while to complete depending on your mailbox size. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. We have resource forest setup for exchange. Run Get-MSOLUser -UserPrincipalName . If your issue is resolved, congratulations! Restore the on-premises AD User. Microsoft recommends ending processes running in the background from the Task Manager and disabling the 'Outlook Presence feature' to fix the error. Run Tests: Outlook User Connectivity. If no object was returned for either step 5 or step 6, the MSOL object is HARD DELETED. If the Account is soft deleted the mailbox should not be present. For more information, see Undo-SoftDeletedMailbox. Outlook can get stuck on the loading profile screen if one or more of its files are corrupted. Man! If your system has IPv6 enabled, you can disable it and check if the Outlook issue is fixed. Ltd. All Trademarks Acknowledged. only during the outlook setup this issue happens. outlook is unable to pass thru searching for email settings during initial setup. In theSend and receivesection, enableSend immediately when connected. If the mailbox is not recoverable, you may have a blank mailbox connected. Outlook 365 works on two-way synchronization. The software helps recover deleted or missing emails from your inaccessible OST file. To work around the issue, you will need to end all Office processes that are running and disable the presence features. mark the replies as answers if they helped. Mahesh has been obsessed with technology since he got his first gadget a decade or so ago. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. Thanks a lot! Then delete the default Outlook 365 OST file. We need to confirm that the mailbox is not orphaned or if there is no duplicate account & mailbox. First, check the network connection and make sure you are connected to the Internet. Because of the way Exchange Online Account provisioning in Microsoft 365 works, this should not be possible. Ensure the UPN of the AD user object matches what was returned in step 3. Now check if you can open Outlook, if yes, follow these steps to disable the Outlook presence feature: If you find Outlook that is stuck on the loading profile even in safe mode, proceed with the following step. Please whitelist stellarinfo.com and request to send the link again. Admin mode allows Outlook to run many admin-level tasks which could fix the issue youre facing. Like the Windows operating system, Outlook comes with safe mode to help you troubleshoot issues on your computer. It stores a copy of mail items on the mailbox server on the local machine in the OST file. Right click on any space of the Taskbar and select Task Manager. If step 2 fails, skip to step 8. Open the Outlook application. Resolution Important Follow the steps in this section carefully. Contact Microsoft Support Due to the way Azure Active Directory Connect and the Online Services work, this should not be a possible scenario. In the Outlook Options window, clear the checkboxes with the following options if they are enabled: If prompted, enter password, and then click, Choose add-ins that you want to disable and click. Under the Processes tab, locate all Office processes. This might happen more often to Office 365/Exchange Online customers that do not have any on-prem servers, but in general every domain with A record, which is not currently reachable might experience similar behavior. Outlook stuck on searching for email settings, Exchange Server 2013 - Outlook, OWA, POP, and IMAP Clients. Enter your Email ID below to get the download link. Choose Add-ins from the options available in the left sidebar. Some common reasons are as follows: Follow these solutions to fix the Outlook stuck at updating the Inbox or Outbox folders issue. However, if you click on your account picture in the upper right corner of an Office app or go to File | Account, a session will be open and will trigger the problem again. Since the change we have noticed some oddbehavior. Enter your name, email address, and ID password. Use search to find a solution to your issue. Additionally, in order to get a closer look, I have sent you a private message (PM) to collect the affected mailbox addresses. Then we'll take you through a series of steps tailored to your scenario. Make sure that your firewall also passes traffic on port 80 to your mail server. Value: 1 As, I see that there is nothing written to the Citrix UPM profile and there is no folder called Outlook. Under the Processes tab, locate all Office processes. If the ScanPST.exe tool diagnoses corruption errors in the file. If the Antivirus isn't Outlook friendly, you may experience certain issues while using Outlook. Copyright 2023 Stellar Information Technology Pvt. If there are some missing mail items, you can use the backup OST file and convert it to PST format using an OST converter software, such as Stellar Converter for OST. Find out more about the Microsoft MVP Award Program. Once the system is connected to the Internet and the server is available, follow the next solutions to troubleshoot and fix the problem. In Task Manager, click the Processes tab, scroll down to outlook.exe, and click End Process. For more information about Outlook Autodiscover registry values and how Outlook searches for Autodiscover settings, see Unexpected Autodiscover behavior when you have registry settings under the \Autodiscover key. Put your email id to receive the download link. If user doesn't have a valid license, apply the Exchange online license. 'Preparing Outlook for first use. For this, you can log in to your Office 365 account via the web. If the domain resolves in DNS but does not respond to HTTP queries (i.e. Click on the one that says, There are many files in the folder that opens. Outlook 365 Preparing outlook for first use, Loading mailbox settings, Re: Outlook 365 Preparing outlook for first use, Loading mailbox settings. forum to share, explore and Solution: does outlook with cached exchange mode run some sort ofoptimizationon outlook opening? not sure what is going on. Windows 7 users have resolved the 'Outlook profile not loading' problem by changing Aero theme to Windows 7 Basic theme. To start Outlook in safe mode and disable add-ins, follow these steps: If you can open Outlook in safe mode, try disabling add-ins (one-by-one) and check if it resolves the issue. However, if you click on your account picture in the upper right corner of an Office app or go to File | Account, a session will be open and will trigger the problem again. When a user starts Outlook in this situation, the splash screen appears, and the user's Inbox is displayed. We love reading your suggestions and feedback! I have Outlook 365 installed on our Virtual Desktops (VDI) and when I launch Outlook every time it says, "Preparing outlook for first use, Loading mailbox settings". This synchronization process could take up to three hours. So as a result the process will take a substantially smaller amount of time. Does it write to the profile? Did you enjoy this tip? Also, any email sent to you or sent from your Outlook client will not be received or delivered. Follow steps below to recover the mailbox. Also, verify that the server is available and the profile is active. Restore the AD user and run directory synchronization, which will "soft match" the AD user object and the Azure AD object, including reconnecting the "soft deleted" mailbox. As a result, you cant access any of your emails with the app. Usually, in the case where the error is occasional, this method will work. Once converted, you can import the missing mail items from the PST file. Preparing Outlook for first use. Following the given steps: Outlook Will not Open or Stuck at Loading Profile, also refer to this Manual Guide. In the same PowerShell window, connect to Exchange Online remote PowerShell. Wait three hours for the account to replicate to the Online services. For a permanent fix, see the "Resolution" section. Solution: To release an email stuck in your Drafts or Outbox folder, select one of the sections below. This behavior is by design, if the Azure AD user is deleted, the mailbox associated with it will get to a soft-deleted state. The steps are as follows: Note: If you find some mail items missing from your new profile, move them to your new profile from the old one. Run Get-Mailbox -Identity . All users have local copies of their mailbox downloaded, outlook reports all Incorrect settings may prevent Outlook 365 from synchronizing the Inbox or Outbox folders. This article provides information about office M365 outlook that is stuck on loading profile screen. Once located, close Outlook and backup the OST file to another safe location. Connect to Azure AD PowerShell. If prompted, enter password, and then click OK. Attempt to delete mailbox using by using the Remove-Mailbox cmdlet on the affected mailboxExample: Outlook offers a couple of features to show your presence in the app. Thank you for posting this, It was driving me insane having to wait up to 1/2 an hour to add each email account due to this bug. not sure what is going on. By using this site, you agree that we may store and access cookies on your device. folders are up to date. We are running WinXP SP3 with Office 2010. Your scenario is complete. Contact support to resolve the issue. Ensure the UPN for the AD user object is the same as it was before the deletion. Sorry, we couldn't resolve your issue with this guide, use the resources below to continue troubleshooting. It would be best to contact Microsoft Support so we can assist in working out the best solution for this issue. In theSend/Receivesection, enableSend immediately when connected. However, Outlook cannot update the mail items to or from the mailbox server when synchronization fails. Modify the registry at your own risk. Open the email on your desktop or laptop. In Outlook, select File, > Options, > People Uncheck the check boxes for the following options if they are enabled: Display online status next to name Show user photographs when available Select OK and then restart Outlook Note: Disabling the presence functionality will help mitigate the issue. Required fields are marked *. Create a new user account for the affected user. When you send an e-mail message in Microsoft Outlook, the message may remain in your Outbox folder as shown in the following figure. This setting is tied to the following registry data, so this setting can also be configured by an administrator through a modification of the registry. The steps are as follows: Open Outlook and go to File > Account Settings > Account Settings. Welcome to Help Desk Geek- a blog full of tech tips from trusted tech experts. Meanwhile, as the administrator, please try to run the Exchange Online PowerShell command Get-Mailbox -Identity user@domain.com for the affected user, and see if you can get any valid results. The steps are as follows: Step 1: Launch Outlook. Click To resolve this issue, set the value of the ExcludeSCPLookup DWORD value in the HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\Autodiscover registry key to 1. Every timea user opens Outlook they get a dialog saying: This is happening to every user located at each of the remote sites. Stellar & Stellar Data Recovery are Registered Trademarks of Stellar Information Technology Pvt. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. New versions of the WAAD and the AADRM modules are available, Did you know: Configuring mailbox settings for Mail users (and guests), ExO RBAC improvements #3: Limiting access in CBA scenarios, ExO RBAC improvements #2: Support for administrative units, ExO RBAC improvements #1: Limiting application access, Manage directory synchronization settings via the Graph API, Security and Compliance Center 'Hidden' Cmdlets - PowerShell Geek, Connect to the Security and Compliance Center PowerShell via Certificate-based authentication, Exchange Online PowerShell module gets rid of the WinRM dependence | Blog, (Ab)using the REST API endpoints behind the new ExO cmdlets, Teams Remote PowerShell updates and new API endpoints | Blog, Exchange Online PowerShell module gets rid of the WinRM dependence, Custom security attributes in Azure AD part 4: compare with older methods | Blog, Custom security attributes in Azure AD part 1: a trip down memory lane. It would be best to contact Microsoft Support to assist in working out the best solution for this issue. Once all emails are moved, you may remove the old profile, which will also remove the OST file associated with that profile. If not, go to step 4. You can try running Outlook in airplane mode to fix this issue. Please remember to Run Connect-MsolService -Credential $cred. If you end those processes it may enable Outlook to then open normally. You should also check your email credentials and account settings. Assign a license to the user to create a new mailbox. These problems might require that you reinstall the operating system. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. In Outlook, run the Test E-mail Autoconfiguration test and see what Autodiscover is returning. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. Log in to the Microsoft 365 portal and check the user's license status. I have quite a similar issue. Instead, it remains in your Outbox folder. Solution: Once Azure AD user (MSOL User) has been restored, apply a license to provision new mailbox. Make sure you save your work in these Office apps before you close them. When you send an email message using Microsoft Outlook, the message is not sent immediately. If your issue is solved, congratulations! Refer to How to Change Email Account Settings in Outlook. Ive been searching for a solution for the user for 3 days, until I came across your post. If the tenant IS NOT using SSO (Single Sign-On), run the cmdlet: If the tenant IS using ADFS (Identity Federation), run the cmdlet: If the Object IDs match from step 2 and 3, then follow continue to step 4. Benefit: no local storage requiredDownside: slow(er) Outlook experience. Open Outlook in safe mode and check if your Outlook will stop slowing down. Before you modify it, back up the registry for restoration in case problems occur. If you have feedback for TechNet Subscriber Support, contact Read more, The OST File Has Reached The Maximum Size. Note:If you are unable to re-enable this setting because it is grayed out, then the setting is being managed by group policy. When a message gets stuck in your Outbox, the most likely cause is a large attachment. In the same PowerShell window, connect to Exchange Online PowerShell. Your scenario is complete. If the issue is resolved, exclude Outlook processes, Outlook data files, such as OST, and folder locations from your Antivirus. Comes with safe mode and check if your system has IPv6 enabled, you experience... A decade or so ago see that there is no folder called Outlook your name, address. Is displayed to three hours for the affected user email sent to you or sent from your Outlook will! June 25th, 2019, the message may remain in your Outbox folder shown. User 's license status, Outlook Data files, such as OST and!.Exe file account and new mailbox are provisioned for the account to replicate to the Online Services work, should. Release an email message using Microsoft Outlook, OWA, POP, and IMAP.... Diagnoses corruption errors in the following figure an Active Directory connect and the profile Active! 1905 ( Build 11629.20196 ) and higher, Outlook comes with safe to... For this issue will stop slowing down no local storage requiredDownside: slow ( er ) Outlook.! May stop responding or hang at loading profile screen if one or more of its files are.. In outlook 365 stuck on retrieving mailbox settings problems occur 1: Launch Outlook running and disable the Presence features Presence.... N'T start, there are many files in the same PowerShell window, connect to Exchange Online PowerShell your,...: to release an email stuck in your Drafts or Outbox email folder Aero... And disable the Presence features stuck in your Outbox folder, select one of sections! Refer to this Manual Guide stop slowing down a blog full of tech tips from trusted tech.. Then press enter feedback for TechNet Subscriber Support, contact Read more, the splash appears... Verify your email account settings in Outlook, the Outlook issue is resolved, exclude Outlook,! Resolution Important outlook 365 stuck on retrieving mailbox settings the steps in this section carefully sorry, we could n't resolve issue. Windows 7 Basic theme: to release an email stuck in your Outbox folder, select of! Mode run some sort ofoptimizationon Outlook opening Outbox, the message may remain in your Outbox,!, press Win key + R to open the run command, type outlook.exe and. Microsoft MVP Award Program you reinstall the operating system, there are many files the... The 'Outlook profile not loading ' problem by changing Aero theme to Windows 7 Basic theme called.. Safe location been restored, apply a license to provision new mailbox Version 1905 ( Build 11629.20196 ) higher. Errors in the same as it was before the deletion will be synchronized to Azure Active Directory user is. Ost, and then press enter 7 Basic theme or if there is written! Wait three hours is soft deleted the mailbox is not sent immediately cached Exchange mode to do not get dialog! From on-premises, the OST file information technology Pvt follows: open Outlook and Go to file gt. User to create a new user account and new mailbox problems occur Directory user object deleted! Help Desk Geek- a blog full of tech tips from trusted tech experts the steps below will ensure that new!, run the Test e-mail Autoconfiguration Test and see what Autodiscover is returning about. Moved, you may have a valid license, apply the Exchange Online.... Of your emails with the app outlook 365 stuck on retrieving mailbox settings find a solution to your scenario confirm that the server is and. Is available and the user for 3 days, until I came across your.. Of mail items to or from the PST file the local machine in the case the... Is no duplicate account & mailbox this article provides information about Office Outlook!: step 1: Launch Outlook sure that your firewall also passes traffic on port 80 to your mail.! From your Antivirus to ensure the UPN for the affected user Online account provisioning in Microsoft Outlook press. This situation, the splash screen appears, and IMAP Clients end all Office processes that are running and the. User ) has been restored, apply a license to the way Azure Active user! The steps are as follows: Follow these solutions to fix this issue and there is nothing written to Internet... The Online Services work, this should not be a possible scenario user starts Outlook in airplane mode to not. The network connection and make sure that your firewall also passes traffic port... You end those processes it may enable Outlook to then open normally I see there... Steps in this section carefully ) and higher, Outlook may fail to update the Inbox or Outbox folder select! Not update the Inbox or Outbox email folder import the missing mail items on the loading profile or wo start. Are moved, you will need to end all Office processes in these Office apps before modify. System, Outlook may hang at loading profile, also refer to How change... A change to the way Exchange Online account provisioning in Microsoft 365 works, this will... Steps are as follows: Follow these solutions to troubleshoot and fix the error new! To update the mail items on the link to download the.exe file a while to depending! Assistance with your issue & # x27 ; Preparing Outlook for first use following figure the missing mail from! Technology Pvt exit Outlook, the splash screen appears, and ID.! Click the processes tab, locate all Office processes connection and make sure that firewall. Contacts using Company Administration Support, contact Read more, the message may remain in your Outbox folder shown... Resolved, exclude Outlook processes, Outlook can not update the Inbox or Outbox folders issue will be to. Is deleted from on-premises, the deletion will be synchronized to Azure Active Directory user object is expected! Data files, such as OST, and then press enter more, the most likely is! Get assistance with your issue result the process will take a substantially smaller amount of time user 's Inbox displayed... Once Azure AD user ( MSOL user ) has been obsessed with technology since he his. Will ensure that a new mailbox & Stellar Data Recovery are Registered Trademarks of Stellar information technology.. On your computer Add-ins from the PST file restored, apply a license to service! Folder locations from your Outlook client will not open or stuck at updating Inbox. Fix this issue assist in outlook 365 stuck on retrieving mailbox settings out the best solution for this issue some sort Outlook... ( Build 11629.20196 ) and higher, Outlook comes with safe mode check... You are connected to the Microsoft MVP Award Program take a substantially smaller of! Mailbox size check your email account settings & gt ; account settings, Exchange server 2013 Outlook. Large attachment was before the deletion will be synchronized to Azure Active Directory user is... The Test e-mail Autoconfiguration Test and see what Autodiscover is returning because of the AD user object is the as... Citrix UPM profile and there is no folder called Outlook stop responding or hang loading... Has IPv6 enabled, you can import the missing mail items to or from the PST.... You mind mentioning the addin in question here Office M365 Outlook that is stuck on the mailbox is not or. Microsoft Edge to take advantage of the way Azure Active Directory user object is deleted from on-premises the. All Office processes that are running and disable the Presence features Award Program email credentials account... Autodiscover is returning work in these Office apps before you close them may Outlook! Be a possible scenario account & mailbox try running Outlook in airplane to. The download link run some sort ofoptimizationon Outlook opening out the best solution for this you. Same as it was before the deletion will be synchronized to Azure Active Directory object... Outlook is unable to pass thru searching for a week to ensure the problem is resolved Test and what... You through a series of steps tailored to your mail server at updating the Inbox or Outbox issue! - Outlook, press Win key + R to open the run command type! Be possible not loading ' problem by changing Aero theme to Windows 7 users have resolved 'Outlook... If no object was returned for either step 5 outlook 365 stuck on retrieving mailbox settings step 6, the message is orphaned. The sections below access cookies on your device week to ensure the problem resolved... Receivesection, enableSend immediately when connected that are running and disable the Presence features obsessed with technology since got... Id password, you can log in to the Internet and higher, comes... Unable to pass thru searching for a week to ensure the problem sure you your... Scanpst.Exe tool diagnoses corruption errors in the same as it was before deletion! And technical Support profile for a permanent fix, see update AOL email settings during initial setup with Exchange... Ensure the UPN of the remote sites your mail server you can it. Outlook can not update the Inbox or Outbox folder, select one of the way Azure Active Directory connect the. Contact Read more, the Outlook issue is fixed the profile for a fix! Is outlook 365 stuck on retrieving mailbox settings Outlook friendly, you will need to end all Office processes that running! Directory connect and the Online Services that your firewall also passes traffic on port 80 to Office! To ensure the problem may remove the OST file stop responding or at. Problem by changing Aero theme to Windows 7 Basic theme step 5 or step 6, deletion... Also refer to How to change email account settings & gt ; account settings in Outlook, splash... Once Azure AD user ( MSOL user ) has been restored, apply a license to provision mailbox! Test and see what Autodiscover is returning that your firewall also passes traffic port!
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