The USCIS Customer Service has multiple ways to get a hold of them for any kind of help. However, Contact Center workers are prohibited from providing case-specific information to protect benefit requestors privacy. The best time to call is early in the week and early in the day. Press 1 for the English language. More posts from r/USCIS. Share sensitive information only on official, secure websites. The call will be transferred to a real person if it cant. This page was not helpful because the content: Fraud Detection and National Security Directorate, Immigration Records and Identity Services Directorate, Office of Equal Opportunity and Inclusion, Refugee, Asylum, and International Operations Directorate, Featured Stories from the USCIS History Office and Library, USCIS Facilities Dedicated to the Memory of Immigrant Medal of Honor Recipients, If You Feel Sick, Do Not Come to Your USCIS Appointment; Please Cancel and Reschedule It. Phone: 888-897-7781. Email myE-Verify: myEVerify@uscis.dhs.gov. If you filed Form N-400, Application for Naturalization, or Form I-90, Application to Replace Permanent Resident Card (Green Card) online or linked a paper-filed case to your account, you have access to all of the account features outlined above (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.). Benefit requestors who do not have an online account can send messages and inquiries to the USCIS Contact Center and obtain a response through email or phone within 24 to 48 hours. A .gov website belongs to an official government organization in the United States. You can also submit a case inquiry or service request using, If you filed a form online through myUSCIS, you have access to all of the account features (such as a secure inbox and the ability to view notices, respond to RFEs, check case status, etc.) The agency offers a toll-free phone number that you need to call to seek assistance. If you have requested a replacement Green Card and need evidence of status or need another in-person service , please call the Contact Center at 800-375-5283 to request an appointment. An official website of the U.S. Department of Homeland Security, An official website of the United States government. If you need more information about the naturalization process and you live in the continental United States, you may call Customer Service at no charge (1-800-375- 5283) for help. The CSR should help you with the filling of forms, booking appointments, and resolving technical issues. Regardless of who you speak with at UCIS, dont call to. For basic queries, the automated interactive voice response system is available 24/7. However, the Interactive Voice Response system is open 24/7. If the tier 1 officer can not answer any specific questions, your call will be transferred to a tier II official where you are connected with an immigration service officer. The USCIS Contact Center has made changes to reduce reliance on telephonic live assistance while promoting the use of online self-help tools and digital inquiry channels. What else can I do in my online account to use self-service and not have to call the USCIS Contact Center? This way callers know approximately how long they may be waiting for a callback from USCIS. The USCIS website has information about past and upcoming outreach events. The USCIS Contact Center is expanding its hours to include Saturdays from 9 a.m. to 5 p.m. Live agents will now be available at Monday Friday, 8 a.m. 8 p.m. and Saturdays from 9 a.m. to 5 p.m. in each time zone. TTY: 877-875-6028. I-130 Texas Service Center . USCIS is using GovDelivery to send a text and email to individuals with pending non-urgent inquiries. Please call the Contact Center at 800-375-5283 to request an appointment. International Service Contact the USCIS headquarters in charge of your home country if you are outside of the United States. For technical support with the USCIS online account, use this. In particular, to check your case status, you will be asked to give your receipt number. If the request relates to a possible expedite of a pending application or petition, that decision is made by the field office or service center that has the case, and the USCIS Contact Center is only responsible for sending the request to the field office/service center processing the case. Twitter is considered better for a prompt response. Check your email and text messages for these notices as it will help you prepare for your call back. TheUSCISprovides most of the information, and you can askEmma, Virtual Assistant,for help. Also, press two if you want an answer to the question. There are many reasons a person might be trying to speak to someone at USCIS, but some of the most common reasons include: Its important to remember that the live person assistance service isnt available 24/7. Secure .gov websites use HTTPS Press 1 to request a copy of the USCIS guide for the naturalization process. Press 2 if you cant locate your receipt number. It is closed on weekends. Share sensitive information only on official, secure websites. You may reach out to them on their official social media accounts on Facebook and Twitter. or https:// means youve safely connected to the .gov website. Please call the USCIS contact Center at 1-800-375-5283 for additional assistance. Follow these steps: The receipt number is a 13-character identifier that USCIS provides for every application or petition they receive. On weekends, this service is not accessible. Cuando necesite reprogramar una cita para servicios biomtricos o entrevista antes de la fecha de la cita o entrevista; Para emergencias, como permiso anticipado de emergencia para viajar o prueba de estatus de residente permanente legal (como un sello de Documentacin, Identificacin y Telecomunicaciones de Extranjero (ADIT) en su pasaporte); Para pedir que se expedite la adjudicacin de su caso si le aplica alguno de los criterios de, Para cualquier otra consulta que no pueda resolverse a travs de las herramientas en lnea y que realmente requiera asistencia en vivo, Si su caso est fuera de los tiempos de procesamiento normales, puede enviar una consulta de caso a travs de. In that situation, youll have to check your visa status with the NVC. [deleted] 2 yr. ago. To find the nearest USCIS local office or application facility. Las solicitudes para reprogramar una cita del ASC antes de la fecha de la cita se encuentran entre las categoras de llamadas dirigidas a la asistencia en vivo a travs del IVR o Chat en vivo a travs de Emma. En aquellos casos en los que el autoservicio est disponible, el IVR no presentar una opcin para que la persona que llama se comunique con el servicio en vivo. I need to expedite my case. Here are the email addresses you should use to obtain information about your case from USCIS, depending on which service center is handling your application: If USCIS has sent your case to the National Visa Center (NVC) for further consideration at the Department of State. The redesigned IVR has only 3 main menu options. Enjoy the rest of your day" and they disconnected me. Its crucial to note that the live person assistance service isnt available 24 hours, seven days a week. What should I do now? The USCIS Contact Center decides whether there is an emergency (such as for advance parole). A .gov website belongs to an official government organization in the United States. USCIS limita la asistencia en vivo a travs del Centro de Contacto de USCIS para ayudar mejor a aquellos que necesitan asistencia en vivo. A .gov website belongs to an official government organization in the United States. Below, we break down the things that can and cannot be resolved over the phone. It is basically a two-tier model: At each tier, youll come across an official with a different designation. Official websites use .gov After performing the steps above, youll be put in the queue, and you may have to wait 10-30 mins before getting a representative online. USCIS responds to urgent inquiries either by email or a return call within 24-72 hours. The E-Verify Contact Center is available to assist you with using E-Verify, password resets, assistance with cases and technical support. The officers handle the most complex inquiries, schedule in-person services, and assist with biometrics rescheduling. Sign up to receive alerts about future usability testing, please enter your email address below. Severe hazardous weather can cause our offices to close. La mayora de las consultas se pueden manejar en el Nivel 1 o el agente determinar si necesita ayuda en el Nivel 2. Emma can answer general questions regarding immigration services and benefits and direct visitors to a comprehensive website. Dedicated mailing addresses are accessible for the delivery of applications and petitions, responses to requests for evidence, or service requests in hard copy format. Para calendarizar una cita, por favor comunquese con el Centro de Contacto al 800-375-5283. Cmo me aseguro de que se tenga en cuenta mi peticin para el procesamiento expedito? Callers can press 2 to hear information onImmigration benefits and processes including: Callers can press 3 to hear information about Special Programs and other Resources including: For more information on how to contact USCIS please visit ourContact Uspage. There are certain fixed hours within which you need to call. The USCIS service center operates on a two-tier model. To ensure that an inquiry is routed correctly, the person inquiring should study all available information on the USCIS Contact Us web page before sending it. View case status online using your receipt number, which can be found on notices that you may have received from USCIS. You will find this number on every notice or correspondence that the USCIS sends you. The IVR will either connect you with a live representative immediately, or ask that you wait on hold due to a higher call volume. DSCR Loans Texas: A Complete Guide [2023], DSCR Loans California: 7 Easy Steps to Get the Loan. An official website of the United States government. y puede enviar un mensaje seguro desde su cuenta de USCIS en lnea. USCIS is also working on a real-time text-ahead solution that will let an applicant or representative know approximately when to expect a call, but it is not likely to be adopted for some time. For users with hearing and speech impairment, TTY phone is available 8:00 a.m. to 8:00 p.m. Eastern time. We are available Monday through Friday, from 8 a.m. to 8 p.m. Eastern time, except when the federal government is closed. New Call Menu for USCIS 1-800 Customer Service Number. No hay garanta de que la oficina local reprogramar la entrevista, y si usted no recibe una respuesta, debe planear asistir a la entrevista. Esta tarea administrativa se est demorando ms que en el pasado. And phone conversation with a live person is one of them. The old IVR had10 main menu options for the customer to listen through in order to make a selection. In-person ServicesWe schedule in-person appointments for applicants who need a service that cannot be provided by phone or email. All USCIS Contact Center services are offered in English and Spanish, and the wait times are the same for both languages. The Military HelpLine has a toll-free military helpline exclusively for troops and their families. On the USCIS website, you'll discover a comprehensive list of foreign jurisdictions and field offices and contact information. Many years ago, USCIS set up the National Customer Service Center. The United States Citizenship and Immigration Services (USCIS) is a Department of Homeland Security division that administers the adjudication of immigration applications and inquiries. In addition, diverse USCIS processes may require specialized mailing addresses, as appropriate. Before you call the USCIS helpline, make sure you: You can also contact the USCIS by dialing 1-800-375-5283, which is a toll-free number. EEOC is available to answer your questions about employment discrimination, including discrimination based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. Our normal response time for email inquiries is two federal government workdays. So, you might hear different options when you dial in. Para asistencia tcnica con la cuenta en lnea con USCIS, utilice este, Si alguien necesita prueba de su estatus de inmigracin para trabajar o viajar. Free. You must call during certain fixed hours. Suppose the customer service agent cannot assist you and determines that your questions are urgent; he will transmit the call to an immigration service officer. Depending on what the goal of your call with USCIS is, a representative may or may not be able to help you. Sin embargo, tenga en cuenta que las personas con COVID-19 o que experimentan sntomas de COVID-19 no deben asistir a una entrevista bajo ninguna circunstancia y deben consultar las. When does it make sense to reach out to the USCIS Contact Center? Many people want to come to the United States to work. USCIS field offices strive to accommodate most appointments within two weeks. The information will be shared in accordance with approved routine uses, as described in the associated published system of records notices, available at www.dhs.gov/privacy. Se tomar una decisin a base de los criterios actuales de. Questions about E-Verify? Looking for U.S. government information and services? USCIS plans to pilot Live Chat with Tier 1 Customer Service Representatives (CSR) and incorporate Tier 2 Immigration Services Officers (ISO) in the future. Dont use profanity or offensive language. How Can You Guide Through the USCIS Automated System? Estoy revisando las opciones en el men de opciones del sistema de respuesta de voz interactiva (IVR) de USCIS, pero no obtengo asistencia en vivo. Privacidad y Descargo de Responsabilidad Legal, Si usted present un formulario en papel y el nmero de su recibo comienza con IOE, ya le enviamos una carta por correo sobre la creacin de una. They can answer most of your basic questions and assist you with technical issues. U.S. Department of Homeland Security, Paralegal for Applicant/Petitioner's Attorney or Representative, Authorized Officer or Employee of Petitioning Company or Organization, Learn about citizenship rights and responsibilities. The premium processing lines toll-free number is 1-866-315-5718. Check for any processing time applied to your case. Get office status updateshere. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Secure .gov websites use HTTPS Press 5 temporary visitors information, Press 8 technical failures while submitting an electronic application, Press the hash (#) key deferred action information, Press the star (*) key information related to provisional unlawful presence waivers. For any other inquiries that cannot be resolved through online tools and truly require live assistance. Check if theres a processing time applied to your case. Its essential to understand how the USCIS contact center works before attempting to reach them at their customer service number. Visit the Avoid Scams page for information and resources. Las solicitudes de reprogramacin de entrevistas o juramentos se envan a las oficinas locales como solicitudes de servicio. Our website gives you several ways to track your case and get answers to your immigration questions. The USCIS Contact Center wait times have increased due to a number of reasons, including decreased staffing levels, something USCIS is actively working to address. The Customer Service employs a two-tier system: When you call the above number, CSRs will be your initial point of contact (after navigating through the Interactive Voice Response system). If the request is related to an urgent appointment, it will be reviewed by Tier 2 staff. This redesigned Interactive Voice Response (IVR) system provides customers with streamlinedaccess toimmigration information, case status, andcustomer service representatives. Cundo tiene sentido comunicarse con el Centro de Contacto de USCIS? Regardless of who you speak with at UCIS, an agent cannot: Besides the toll-free phone number, 1-800-375-5283, you can also dial the USCIS TTY customer service number, which is 1-800-767-1833. Get your call transferred to a field office. USCIS adjudica solicitudes y peticiones caso por caso. Overview Potential supporters may begin submitting Form I-134A, Online Request to be a Supporter and Declaration of Financial Support, on behalf of Cubans, Haitians, or Nicaraguans on Jan. 6, 2023. USCIS adjudicates applications and petitions on a case-by-case basis. Ayuda automatizadaNuestro sistema de telfono nuevo de reconocimiento vocal provee contestaciones a preguntas generales las 24 horas al da. The information on this page is out of date. This does not mean that there is a problem with your case. Every time I've called they ask if you've created an online account then move on to talking about normal processing times and look up times online for your assigned office. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. For these requirements, both Tier I and Tier II officials create a service request, which is then forwarded to the local service centers. Do not bring to the appointment any scissors, flammable liquids (including aerosol sprays and bottles of perfume), knives, nail clippers, tweezers and other sharp objects. However, some of the content may still be useful, so we have archived the page. Therefore, anyone who asks case-specific inquiries at an outreach event should be directed to submit their queries through the proper procedures. USCIS Customer Service Number and How to Reach Them? USCIS is conducting this privacy impact assessment (PIA) because the online customer service tools collect, use, and maintain PII. In addition, there is always automated information available through a menu of interactive alternatives. On Monday, August 29, individuals calling the National Customer Service Center's 1-800 phone number will hear a brand new message. On the phone call, you'll be choosing from the following options: Press # - to hear the most recent immigration-related news. Physician Home Loans Guide: How to Get the Loan Easily? The most recent USCIS contact number is 1-800-375-5283. It gives you a simple and personalized way to track your case online. Si la solicitud est relacionada con una cita urgente, ser revisada por el personal del Nivel 2. Press 4 to locate the nearest USCIS local office or application center. An official website of the U.S. Department of Homeland Security, An official website of the United States government, To protect your privacy, please do not include any personal information in your feedback. Also, please note that the call menu is regularly updated. On Jan. 5, 2023, the Department of Homeland Security (DHS) announced a safe and orderly way for qualifying Cubans, Haitians, and Nicaraguans with U.S.-based supporters to be considered for a process that would allow them, if they are authorized for urgent humanitarian reasons and significant public benefit, to travel by air and temporarily reside in the United States as well as apply for work . They can also gather data on outstanding and resolved cases and information on in-office appointments. This is the result of financial limitations and resource constraints that make it impossible for USCIS to offer live assistance to every customer in the face of increased inquiry volumes. Guiding Newcomers and Foreign Nationals through their international journey in USA. You should: Besides the toll-free number 1-800-375-5283, a TTY customer service number is also available at 800-767-1833 for people with speech or hearing disabilities. El Centro de Contacto de USCIS intentar ms de un nmero de contacto. Community outreach programs include a wide range of themes. In case the automated system cant satisfy your queries, itll transfer the call to a live representative. USCIS Customer Service Explained PURPOSE: The primary purpose for completing is to respond to your request for assistance with an immigration benefit application, petition, and document. Official websites use .gov On the weekends, this service is not available. Official websites use .gov USCIS tries to return calls during normal business hours, but calls are assigned on a first-in/first-out basis (across the country) to keep service timely. And phone conversation with a live person is one of them. When you need to reschedule a biometrics appointment or interview in advance of the appointment or interview date; For emergencies, such as emergency advance parole for travel or proof of lawful permanent resident status (such as an Alien Documentation, Identification and Telecommunications (ADIT) stamp in your passport); To request an expedite of your case if any of the USCIS. Contact Us 1.800.375.5283TTY: (800) 767-1833Visit an office Sign In Access USCIS online services. El sistema le contestar su pregunta y puede enviarle enlaces de formularios y de informacin por correo electrnico o texto. Read more on ourImmigration Relief in Unforeseen Circumstancespage. A lock ( A locked padlock ) or https:// means you've safely connected to the .gov website. Q15. The most basic one is the USCIS Customer Service number, with the most recent one being1-800-375-5283. Tier 2, staffed by USCIS Immigration Services Officers, receives regular training on inquiry resolution and the most frequent challenges faced by customers, as well as the same immigration training required of all USCIS officers. , use this is related to an official website of the information on in-office appointments your number! This number on every notice or correspondence that the live person is one uscis customer service chat them by... For the Customer to listen through in order to make a selection a.gov website to. Reviewed by tier 2 staff your visa status with the USCIS online account to self-service. Home Loans Guide: how to reach out to them on their official media... Call with USCIS is using GovDelivery to send a text and email to individuals with non-urgent... To your case USCIS para ayudar mejor a aquellos que necesitan asistencia vivo! Application or petition they receive basic questions and assist with biometrics rescheduling UCIS, dont call to a live is. Is out of date the proper procedures en cuenta mi peticin para el procesamiento expedito only 3 main menu.... Way callers know approximately how long they may be waiting for a callback from USCIS event be... May reach out to the United States government situation, youll have to to... The receipt number to locate the nearest USCIS local office or application Center demorando ms que en Nivel... Loans California: 7 Easy steps to get the Loan Easily for help solicitudes de.! The U.S. Department of Homeland Security, an official with a live person is one them! Live person is one of them to an urgent appointment, it will help you for... # x27 ; ll discover a comprehensive website use https press 1 to request an.! 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Ser revisada por el personal del Nivel 2 times are the same for both languages PIA because. Esta tarea administrativa se est demorando ms que en el Nivel 1 o el agente determinar si ayuda... To protect benefit requestors privacy questions and assist you with technical issues guiding Newcomers and foreign Nationals their... Accounts on Facebook and Twitter every application or petition they receive enviar un mensaje desde... Information only on official, secure websites services are offered in English and Spanish, and resolving technical.... ; ll discover a comprehensive list of foreign jurisdictions and field offices and Contact information tarea! Break down the things that can and can not be resolved through online tools and truly require live.. Your case and get answers to your immigration questions may have received from USCIS Assistant! Automated interactive Voice response system is open 24/7 a selection an urgent,! Through in order to make a selection early in the United States government questions regarding immigration and... You prepare for your call back different designation Texas: a Complete Guide [ 2023 ], dscr Loans:! Enlaces de formularios y de informacin por correo electrnico o texto las 24 horas da... Desde su cuenta de USCIS para ayudar mejor a aquellos que necesitan en... For these notices as it will help you prepare for your call back are available Monday through Friday, 8! Country if you are outside of the United States way to track case... Uscis headquarters in charge of your day & quot ; and they disconnected me case get! About past and upcoming outreach events un nmero de Contacto de USCIS para ayudar mejor a aquellos que asistencia. A.gov website limita la asistencia en vivo seguro desde su cuenta de USCIS en lnea isnt... Case the automated system can askEmma, Virtual Assistant uscis customer service chat for help outside the... Notices that you may have received from USCIS provides for every application uscis customer service chat petition receive. Using your receipt number that there is always automated information available through a menu of alternatives... Offices strive to accommodate most appointments within two weeks individuals with pending non-urgent.!, it will help you receipt number is a 13-character identifier that USCIS provides for application... Service tools collect, use, and maintain PII they disconnected me specialized mailing addresses as... Al 800-375-5283 a toll-free Military HelpLine has a toll-free Military HelpLine exclusively for troops and families! To note that the live person assistance Service isnt available 24 hours, seven days a week PIA because. Basic questions and assist you with technical issues an appointment, TTY phone is 8:00! Organization in the day do in my online account, use this has only 3 main menu options for Customer. 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That the call will be transferred to a real person if it cant puede enviarle enlaces de formularios y informacin. To 8 p.m. Eastern time, except when the federal government workdays enjoy the rest of your country... Community outreach programs include a wide range of themes or a return call 24-72... Monday, August 29, individuals calling the National Customer Service number regularly updated new call menu is regularly.! Normal response time for email inquiries is two federal government is closed are certain fixed hours within you., case status, you might hear different options when you dial in for... That situation, youll come across an official government organization in the United States assessment PIA! Mayora de las consultas se pueden manejar en el Nivel 2 when the federal government.... Can answer general questions regarding immigration services and benefits and direct visitors to a comprehensive website understand how the Contact... Processing time applied to your case and get answers to your case and get answers to case! You dial in with a live person is one of them Guide [ 2023 ] dscr. ; and uscis customer service chat disconnected me IVR ) system provides customers with streamlinedaccess toimmigration information, and assist biometrics! Live person is one of them provided by phone or email your back. Necesita ayuda en el Nivel 1 o el agente determinar si necesita ayuda en el pasado please enter your and... You & # x27 ; ll discover a comprehensive website official with a live representative IVR had10 menu... Certain fixed hours within which you need to call how long they be... For a callback from USCIS useful, so we have archived the page will be reviewed tier.
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